Facility Services Company
Support services and technology deployments that transform your facilities into more efficient, safer spaces, ready for the future.
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We Provide End-to-End Management of Value-Added Facility Services
Our Facilities division adds value through support services, reception, access control and information points for companies and institutions, contributing to the smooth running of our clients’ facilities.
We bring digital technology to companies, citizens and public administrations through a unique company in the market that delivers technology deployments, training and associated services.
Staff Global Group is the only commercial outsourcing company in Iberia with a 100% proprietary AI technology ecosystem, not to replace people, but to multiply what they are capable of doing. Recruitment, training, operations, data and client relations: everything connected, everything in real time. The result is a faster, more traceable and more profitable service, without losing the judgement and support that only an expert human team can provide.
Discover Our Facility Services Specialisations
Sectors Where We Deploy Our Facility Services
Our teams have experience in the main sectors of mass-market retail and specialty retail. We adapt to the specific characteristics of each category and channel:
We are the commercial outsourcing company with the most advanced technological ecosystem in Iberia
Iberia’s best commercial outsourcing team, multiplied by its own technology and AI
Behind each campaign there is an expert team that knows the sector, the channel and the operations. The technology we have developed does not replace it. We base our technological offer on 5 pillars where personified conversational AI through AURA manages the repetitive so that our specialists dedicate their time to what only people know how to do: understand the client, make decisions and guarantee results.
The 5 technological pillars:
01 · SELECTION
Specialized selection technicians, with AI that analyzes thousands of candidates while they choose the best
- Specialization by sector and channell: expert recruiters in retail, mass consumption, impulse channel, technology, luxury and other markets to select the most appropriate profile for each project.
- Own and intelligent ATS: automates and centralizes the entire selection process, from the publication of offers to the real-time monitoring of each candidate.
- AURA as first contact: 24/7 conversational attention that resolves doubts, qualifies skills and maintains the candidate’s interest throughout the process.
- Best prepared candidates: Professionals arrive at the interview more informed, motivated and aligned with the requirements of the position.
- More time to select better: Automation reduces administrative tasks so recruiters can focus on personal evaluation and final decision.
- Greater efficiency and quality: combination of AI and human experience to speed up hiring without giving up expert judgment.
- Technology at the service of talent: AI optimizes the process; The final decision is always made by selection specialists.
02 · TRAINING AND ONBOARDING
From the client's briefing to the team ready to sell: 72 hours
Knowledge comes from the team. AURA Formación structures it and publishes it on the LMS Campus in less than 72 hours. Afterwards, AURA becomes a permanent tutor: it accompanies the professional during onboarding, resolves their doubts at the point of sale and remains by their side throughout their working life. Coordinators supervise and guarantee the standard.
03 · GLOBAL CHAT APP
Global Chat App: the employee hub where the entire employment relationship and commercial operations coexist in a single place
- Everything in a single app: employee portal and integrated operations center, accessible from mobile.
- Complete labor management: calendar consultation, signing with geolocation, training, employment and PRL documentation, contracts, payroll, vacations and certificates with digital signature.
- Immediate support with AURA: real-time conversational assistance to resolve questions about protocols, arguments, PRL or any aspect of training, directly during the service.
- Frictionless data capture:conversational record of activations, brand visibility, competitor activity and incidents, without forms.
- Automatically structured information:The data collected is organized and fed into dynamic and intelligent dashboards in real time.
- Immediate visibility for the client: Monitoring of field activity without waiting for reports or manual consolidations.
- Better operational coordination: The coordination team can supervise, accompany and make decisions with updated information in real time.
- Less management, more value: Technology eliminates administrative tasks and makes it easier for coordinators and professionals to focus on execution and support.
04 · DATA ANALYSIS & REPORTING
A unique and advanced data analysis & reporting system
Staff Global Group has developed a market intelligence system with three connected layers.
01- The capture: the field teams report the data through Global Chat (The comprehensive management App, the employee hub where the entire employment relationship and commercial operations coexist). Data is collected conversationally, in real time, without additional forms or tools.
02- Processing: AURA Analyst structures, classifies and interprets this information along with operational, commercial or labor data.
03- Delivery: The client chooses how to view their dashboards: direct integration with Power BI or Microsoft Fabric for those who already work in those environments, or their own dynamic dashboards with conversational interaction that allow instant analysis.
The client is not receiving data. Receive market intelligence in real time
05 · CUSTOMER PORTAL
Client Portal: complete view of your campaign, your team and your operation, without asking anyone
- Full view in real time: access to all campaign, team and operation information from a single environment, without depending on emails, calls or reports.
- Data connected to operation: The portal displays the same information that Staff Global Group uses to manage the service, updated in real time.
- Monitoring of the selection process: consultation of the candidate pipeline directly from the ATS, with the updated status of each process.
- Equipment control in the field: visibility of active workers, their position, training status and validation of qualification before the start of service.
- Centralized document management: access to digitally signed contracts, CPDs and campaign documentation, with complete organization and traceability.
- Integrated financial management: consultation of budgets, invoices and financial documentation without depending on the email or the accounts team.
- Integration with BI: Export activity and campaign data to Power BI and Microsoft Fabric to work in the client’s common environments.
- More value of account equipment: By reducing requests for information, the team can focus on strategic advice, service optimization and results.
- Less complications, more efficiency: Proprietary technology that automates operational management so people focus on higher-value tasks.
Why count on Staff Global Group for ancillary services?
SERVICE SYNERGY
Thanks to Staff Global Group's comprehensive service offering, we go beyond simply providing personnel and deliver the added value of end-to-end management.
PROVEN TRACK RECORD
Thanks to the expertise of our teams.
COMPREHENSIVE COVERAGE
With a presence throughout the Iberian Peninsula.
IN-HOUSE STRUCTURE
We possess the necessary material resources ranging from uniforms and light, medium, or heavy-duty cargo vehicles to specialized equipment while adhering to legally established occupational risk prevention criteria.
EXCLUSIVE EQUIPMENT AND APPLIED TECHNOLOGY
We have a fully dedicated structure comprising managers, recruitment teams, and administrative staff, along with a monitoring, control, and reporting platform that ensures 24/7 coverage of all processes.
WE TRAIN
We empower teams through specific, ongoing training.
GUARDANTEED EXCELLENCE
Guaranteed Excellence
Frequently Asked Questions about Facility Services
How much does it cost to hire a facility services company?
Facility management is the discipline of strategically planning and managing a company’s resources and infrastructure, whereas facility services represent the operational execution of those needs—such as reception, access control, technology deployment, maintenance, and more. At Staff Global Group, we handle this operational aspect, acting as a single point of contact to ensure your facility management runs smoothly and without overlap.
How long does it take to implement a facility services service?
The cost depends on factors such as the number of facilities, the services required (reception, access control, technology deployments), the volume of staff needed and service hours. At Staff Global Group, we create tailored quotes after an initial assessment of your needs, so you only pay for the services your company actually requires.
How is service quality monitored once the service has been contracted?
Timelines vary depending on the project’s complexity, but the process typically includes an initial assessment, team selection and training, and the rollout of reporting protocols and platforms. Thanks to our own infrastructure and coverage across the Iberian Peninsula, Staff Global Group streamlines these timelines so your facilities are up and running as soon as possible.
Do you want to ensure your facilities run smoothly?
We utilize a proprietary three-layer market intelligence system: field teams record activity conversationally via the Global Chat App, eliminating the need for forms or additional tools; AURA Analyst processes and structures this information in real time; and clients access the results through dynamic dashboards either proprietary or directly integrated with Power BI and Microsoft Fabric. This ensures immediate visibility into every campaign, without reliance on manual reports or retrospective data consolidation.
Can I hire just one service (for example, reception) without outsourcing the entire management of my facilities?
Yes. At Staff Global Group, we offer our services on a modular basis: you can contract only support services, solely technology deployments, or the comprehensive management of both. Our model adapts to your company’s specific scope, without forcing you to outsource more than you actually need.
Do you want to ensure the proper functioning of your facilities?
Let’s discuss how to improve the performance of your facilities. Fill out the form, and we will get back to you as soon as possible.
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