Hostess and Event Staff Agency: Hospitality Solutions
At Staff Global Group, we manage complete event staffing teams in Madrid, Barcelona and anywhere across Spain and the Iberian Peninsul: Image hostesses, protocol staff, accreditation, VIP assistance and venue management, all through a single point of contact.
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Hostess and Temporary Staffing Services
for a Premium Experience
Our working model goes far beyond simply supplying staff. We manage teams: we select, train, coordinate and supervise every profile to ensure a perfect fit with your brand values and image.
Rigorous selection: the right profile for every event
Every hostess, protocol professional or host who works with us is, above all, an ambassador for your company. That is why we assess:
- Bilingual and multilingual profiles (English, French, German and other languages depending on the event)
- Training in protocol, personal image and VIP assistance
- Proven experience in demanding environments: trade fairs, congresses and corporate events
Rigorous selection: the right profile for every event
Every hostess, protocol professional or host who works with us is, above all, an ambassador for your company. That is why we assess:
- Bilingual and multilingual profiles (English, French, German and other languages depending on the event)
- Training in protocol, personal image and VIP assistance
- Proven experience in demanding environments: trade fairs, congresses and corporate events
Our Boutique Service: personalisation in every detail
A personalised approach where every detail is designed to make your attendees’ experience memorable from the very first contact. We do not use generic templates: we build the ideal team for your event.
Our Boutique Service: personalisation in every detail
A personalised approach where every detail is designed to make your attendees’ experience memorable from the very first contact. We do not use generic templates: we build the ideal team for your event.
Experts in Logistics and Support Staff for
Large-Scale Events
When volume matters, organisation is everything. We specialise in coordinating support staff for large-scale events, with the capacity to manage teams of hundreds of people simultaneously.
Access control and crowd-flow management at large venues and festivals
Large-scale accreditation for congresses, trade fairs and international summits
Coordination of set-up, dismantling and logistics at exhibition venues
On-site supervision at launch, throughout the operation and at the close of each service
24/7 on-call team to resolve unforeseen issues in real time
Proven experience in the hospitality sector
Why Choose Staff Global as
Your Event Staffing Agency?
In a sector where many agencies offer the same thing, Staff Global Group stands out through three attributes our clients notice from the very first project:
Adaptability: a flexible organisation tailored to your event
Every client and every event is unique. Our flexible structure allows us to scale teams quickly, adapt profiles to specific requirements and cover locations anywhere in Iberia with the same service quality.
Proactivity: we do not just execute, we continuously propose improvements
Our team does not wait for instructions: it anticipates needs. We contribute ideas, optimise flows and identify opportunities for improvement before and during the event to ensure the best possible result.
Transparency: legal and employment management with no surprises
We handle all documentation and regulatory compliance: occupational risk prevention, contracts, Social Security and coordination with each venue’s managers. Your HR team does not need to worry: we take care of it.
Our hospitality specialisms for events
Staff for sporting events and live shows
At Staff Global Group, we provide teams of support staff, ushers and personnel for festivals, concerts and major shows in Madrid, Barcelona and throughout Spain.
Hostesses and staff for congresses and trade fairs
At Staff Global Group, we specialise in providing conference hostesses, trade fair hostesses and protocol staff for all kinds of professional events.
Staff for corporate events and road shows
Comprehensive staff management and coordination for corporate and business events in Madrid, Barcelona and throughout Spain.
Visitor services in tourist areas
We provide specialist support staff for tour operators and the tourism sector, tailoring our services to the needs of hotels, tours, trade fairs, cruises and tourist experiences.
Staff specialising in cultural venues and heritage
We design and deliver specialist staffing services for cultural events and the most demanding heritage sites in Spain and Europe.
Staff for shopping centres and leisure venues
We are a hostess agency specialising in shopping centres and leisure venues. We have qualified staff for promotional activities, customer service, brand activations and venue engagement, offering personalised and professional experiences that enhance the visibility and impact of each campaign.
Success stories:
our experience in benchmark projects
Empresas que confían
en nuestras Soluciones de Hospitality
We are the commercial outsourcing company with the most advanced technological ecosystem in Iberia
Iberia’s best commercial outsourcing team, multiplied by its own technology and AI
Behind each campaign there is an expert team that knows the sector, the channel and the operations. The technology we have developed does not replace it. We base our technological offer on 5 pillars where personified conversational AI through AURA manages the repetitive so that our specialists dedicate their time to what only people know how to do: understand the client, make decisions and guarantee results.
The 5 technological pillars:
01 · SELECTION
Specialized selection technicians, with AI that analyzes thousands of candidates while they choose the best
- Specialization by sector and channell: expert recruiters in retail, mass consumption, impulse channel, technology, luxury and other markets to select the most appropriate profile for each project.
- Own and intelligent ATS: automates and centralizes the entire selection process, from the publication of offers to the real-time monitoring of each candidate.
- AURA as first contact: 24/7 conversational attention that resolves doubts, qualifies skills and maintains the candidate’s interest throughout the process.
- Best prepared candidates: Professionals arrive at the interview more informed, motivated and aligned with the requirements of the position.
- More time to select better: Automation reduces administrative tasks so recruiters can focus on personal evaluation and final decision.
- Greater efficiency and quality: combination of AI and human experience to speed up hiring without giving up expert judgment.
- Technology at the service of talent: AI optimizes the process; The final decision is always made by selection specialists.
02 · TRAINING AND ONBOARDING
From the client's briefing to the team ready to sell: 72 hours
Knowledge comes from the team. AURA Formación structures it and publishes it on the LMS Campus in less than 72 hours. Afterwards, AURA becomes a permanent tutor: it accompanies the professional during onboarding, resolves their doubts at the point of sale and remains by their side throughout their working life. Coordinators supervise and guarantee the standard.
03 · GLOBAL CHAT APP
Global Chat App: the employee hub where the entire employment relationship and commercial operations coexist in a single place
- Everything in a single app: employee portal and integrated operations center, accessible from mobile.
- Complete labor management: calendar consultation, signing with geolocation, training, employment and PRL documentation, contracts, payroll, vacations and certificates with digital signature.
- Immediate support with AURA: real-time conversational assistance to resolve questions about protocols, arguments, PRL or any aspect of training, directly during the service.
- Frictionless data capture:conversational record of activations, brand visibility, competitor activity and incidents, without forms.
- Automatically structured information:The data collected is organized and fed into dynamic and intelligent dashboards in real time.
- Immediate visibility for the client: Monitoring of field activity without waiting for reports or manual consolidations.
- Better operational coordination: The coordination team can supervise, accompany and make decisions with updated information in real time.
- Less management, more value: Technology eliminates administrative tasks and makes it easier for coordinators and professionals to focus on execution and support.
04 · DATA ANALYSIS & REPORTING
A unique and advanced data analysis & reporting system
Staff Global Group has developed a market intelligence system with three connected layers.
01- The capture: the field teams report the data through Global Chat (The comprehensive management App, the employee hub where the entire employment relationship and commercial operations coexist). Data is collected conversationally, in real time, without additional forms or tools.
02- Processing: AURA Analyst structures, classifies and interprets this information along with operational, commercial or labor data.
03- Delivery: The client chooses how to view their dashboards: direct integration with Power BI or Microsoft Fabric for those who already work in those environments, or their own dynamic dashboards with conversational interaction that allow instant analysis.
The client is not receiving data. Receive market intelligence in real time
05 · CUSTOMER PORTAL
Client Portal: complete view of your campaign, your team and your operation, without asking anyone
- Full view in real time: access to all campaign, team and operation information from a single environment, without depending on emails, calls or reports.
- Data connected to operation: The portal displays the same information that Staff Global Group uses to manage the service, updated in real time.
- Monitoring of the selection process: consultation of the candidate pipeline directly from the ATS, with the updated status of each process.
- Equipment control in the field: visibility of active workers, their position, training status and validation of qualification before the start of service.
- Centralized document management: access to digitally signed contracts, CPDs and campaign documentation, with complete organization and traceability.
- Integrated financial management: consultation of budgets, invoices and financial documentation without depending on the email or the accounts team.
- Integration with BI: Export activity and campaign data to Power BI and Microsoft Fabric to work in the client’s common environments.
- More value of account equipment: By reducing requests for information, the team can focus on strategic advice, service optimization and results.
- Less complications, more efficiency: Proprietary technology that automates operational management so people focus on higher-value tasks.
Frequently Asked Questions
about Hospitality Solutions
How much does it cost to hire hostesses for an event?
At Staff Global Group we work with personalised quotes, as the price depends on factors such as the type of profile required, number of people, event duration, location and the specific duties to be performed.
Factors affecting the cost include: number of working days, schedules, required languages, specific uniform requirements and travel. What we do guarantee is complete transparency in the budget breakdown, with no hidden costs.
How far in advance should I hire staff for my event?
We recommend contacting us at least 3 to 4 weeks in advance for standard events. For high-volume projects, ideally the process should begin 2 to 3 months ahead.
There are high-demand periods such as Mobile World Congress, FITUR or events at IFEMA and Fira Barcelona when availability is reduced. Even so, our 24/7 on-call team allows us to handle urgent requirements.
What is the difference between an image hostess, a congress hostess and a protocol hostess?
They are three different profiles with different responsibilities:
Image hostess: focused on visually representing the brand at trade fairs, activations and presentations.
Congress hostess: a technical and organisational profile for accreditation, speaker assistance and room management.
Protocol hostess: specialised in institutional events, galas and VIP assistance.
At Staff Global Group we can combine these profiles according to the needs of each event
Can you provide access-control and support staff as well as hostesses?
Yes. Our event hospitality service goes beyond image hostesses. We manage complete teams including access-control staff, ushers, room assistants, cloakroom staff and logistics coordinators.
O processo é simples e foi concebido para minimizar a carga administrativa da sua equipa:
What is the process for hiring staff for my event with Staff Global Group?
The process is simple and designed to minimise the management burden on your team:
- Initial briefing: we analyse needs, profiles and responsibilities.
- Personalised proposal: we prepare a quote and profile selection.
- Selection and training: specific briefing on brand and protocol.
- Supervision on the event day: end-to-end service control.
- Post-event follow-up: evaluation of KPIs and incidents.
What happens if a team member is absent on the day of the event?
This is one of the organizers’ main concerns, and we have a clear answer: we proactively manage substitutions. We have a team on call 24/7 and a pool of reserve staff that allows us to cover last-minute absences or cancellations without the client having to get involved.
At large-scale events, we systematically bring in additional staff as a safety net. Our continuous monitoring ensures that any issues are detected and resolved before they affect the service.
Can you manage staff for events held in several cities or countries?
Yes. Our Iberian coverage (Spain, Portugal and Andorra) enables us to deliver the same standard of service across multiple locations simultaneously. We manage tours, roadshows and travelling events through a single point of coordination, which simplifies communication and reporting for the client.
For international events with specific requirements outside the Iberian Peninsula, we evaluate each case individually. Our network of partners allows us to meet specific needs in Southern Europe.
Does bilingual staff cost extra?
It depends on the language and the level of expertise required. We consider conversational English to be a basic standard for most of our candidates. For international events that require a high level of English, French, German, Chinese, or other languages, we can select specific candidates, which will be reflected in the financial proposal.
In any case, we clearly indicate this in the quote. Our multilingual team is one of our key strengths when it comes to events with attendees from other countries.
Do you have experience managing staff for medical or technology trade fairs and congresses?
Yes. We have extensive experience in highly specialized B2B events: medical and scientific conferences, technology trade shows, business summits, and events in the financial sector. The candidates we select for these settings prioritize technical communication skills, language proficiency, and the ability to conduct themselves appropriately in high-profile settings.
We have managed teams at venues such as the CCIB, Fira Barcelona, and IFEMA for clients including Schneider Electric and Telefónica, among others. These types of events require conference hostesses capable of handling large-scale registration, assisting speakers, and coordinating simultaneous sessions.
Do you manage staff for sporting events and music festivals?
This is one of our areas of expertise. We have staff specifically trained for high-capacity, fast-paced environments: ushers, access control personnel, information assistants, and VIP service teams for boxes and premium areas.
The key to this type of event is the ability to manage the flow of thousands of people in an orderly and safe manner, with teams that are familiar with the venue’s protocols and can act independently in the event of unforeseen circumstances. We have worked on top-tier sporting events with clients such as FC Barcelona and Media Pro.
Want to ensure the best staff
management for your event?
Whether your event is already defined or still in the planning stage, our Hospitality team will analyse your needs and present suitable profiles and a personalised, no-obligation proposal. No generic rates, no intermediaries: you speak directly with the specialists.
If you are a client, please complete this form.