Staff Global Group
Service Outsourcing
We are an outsourcing company specialising in end-to-end staff outsourcing services. We are organised around a unique model based on 5 specialist areas providing outsourcing services in retail, hospitality, sales outsourcing, experiential marketing and facilities.
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Specialists Dedicated to End-to-End Business Outsourcing Management
Our end-to-end approach meets every service outsourcing need, from strategic planning through implementation, including creativity, production, logistics and operational execution.
We stand out for our analytical capability, proactive response and coverage across Iberia. We maximise efficiency and deliver optimal results through specialist professionals and advanced technology tools. We are leaders in business outsourcing and service outsourcing, with a personalised “boutique outsourcing service” approach.
Staff Global Group is the only commercial outsourcing company in Iberia with a 100% proprietary AI technology ecosystem, not to replace people, but to multiply what they are capable of doing. Recruitment, training, operations, data and client relations: everything connected, everything in real time. The result is a faster, more traceable and more profitable service, without losing the judgement and support that only an expert human team can provide.
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We specialise in a wide range of sectors and channels. We provide an end-to-end service from strategic planning through operational execution, tailoring our solutions to the specific needs of each project.
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Why Work with Us?
Specialisation
Experience across different channels, environments and sectors. We have specialist teams in each area with specific expertise in the different environments where our clients operate.
Experience
Thanks to our team of specialists, with extensive experience as strategic partners on countless projects, we have acquired advanced knowledge to apply to your new project.
Integrated services
We are your trusted partner for complete, high-quality staff outsourcing solutions.
Presence across the Iberian Peninsula
We manage both local and global projects from strategic and operational perspectives, with a presence in Spain and Portugal, respecting the specific characteristics of each market while maintaining your global strategy.
Responsive organisation
We stand out for agility, flexibility, adaptability and the use of advanced technology tools.
Applied technology
We use advanced tools and technologies to manage campaigns and human capital efficiently.
Socially responsible
We are a group with soul; aligned with our values and social responsibility, we are members of the United Nations Global Compact and comply with the necessary advances in Corporate Social Responsibility.
We are the commercial outsourcing company with the most advanced technological ecosystem in Iberia
Iberia’s best commercial outsourcing team, multiplied by its own technology and AI
Behind each campaign there is an expert team that knows the sector, the channel and the operations. The technology we have developed does not replace it. We base our technological offer on 5 pillars where personified conversational AI through AURA manages the repetitive so that our specialists dedicate their time to what only people know how to do: understand the client, make decisions and guarantee results.
The 5 technological pillars:
01 · SELECTION
Specialized selection technicians, with AI that analyzes thousands of candidates while they choose the best
- Specialization by sector and channell: expert recruiters in retail, mass consumption, impulse channel, technology, luxury and other markets to select the most appropriate profile for each project.
- Own and intelligent ATS: automates and centralizes the entire selection process, from the publication of offers to the real-time monitoring of each candidate.
- AURA as first contact: 24/7 conversational attention that resolves doubts, qualifies skills and maintains the candidate’s interest throughout the process.
- Best prepared candidates: Professionals arrive at the interview more informed, motivated and aligned with the requirements of the position.
- More time to select better: Automation reduces administrative tasks so recruiters can focus on personal evaluation and final decision.
- Greater efficiency and quality: combination of AI and human experience to speed up hiring without giving up expert judgment.
- Technology at the service of talent: AI optimizes the process; The final decision is always made by selection specialists.
02 · TRAINING AND ONBOARDING
From the client's briefing to the team ready to sell: 72 hours
Knowledge comes from the team. AURA Formación structures it and publishes it on the LMS Campus in less than 72 hours. Afterwards, AURA becomes a permanent tutor: it accompanies the professional during onboarding, resolves their doubts at the point of sale and remains by their side throughout their working life. Coordinators supervise and guarantee the standard.
03 · GLOBAL CHAT APP
Global Chat App: the employee hub where the entire employment relationship and commercial operations coexist in a single place
- Everything in a single app: employee portal and integrated operations center, accessible from mobile.
- Complete labor management: calendar consultation, signing with geolocation, training, employment and PRL documentation, contracts, payroll, vacations and certificates with digital signature.
- Immediate support with AURA: real-time conversational assistance to resolve questions about protocols, arguments, PRL or any aspect of training, directly during the service.
- Frictionless data capture:conversational record of activations, brand visibility, competitor activity and incidents, without forms.
- Automatically structured information:The data collected is organized and fed into dynamic and intelligent dashboards in real time.
- Immediate visibility for the client: Monitoring of field activity without waiting for reports or manual consolidations.
- Better operational coordination: The coordination team can supervise, accompany and make decisions with updated information in real time.
- Less management, more value: Technology eliminates administrative tasks and makes it easier for coordinators and professionals to focus on execution and support.
04 · DATA ANALYSIS & REPORTING
A unique and advanced data analysis & reporting system
Staff Global Group has developed a market intelligence system with three connected layers.
01- The capture: the field teams report the data through Global Chat (The comprehensive management App, the employee hub where the entire employment relationship and commercial operations coexist). Data is collected conversationally, in real time, without additional forms or tools.
02- Processing: AURA Analyst structures, classifies and interprets this information along with operational, commercial or labor data.
03- Delivery: The client chooses how to view their dashboards: direct integration with Power BI or Microsoft Fabric for those who already work in those environments, or their own dynamic dashboards with conversational interaction that allow instant analysis.
The client is not receiving data. Receive market intelligence in real time
05 · CUSTOMER PORTAL
Client Portal: complete view of your campaign, your team and your operation, without asking anyone
- Full view in real time: access to all campaign, team and operation information from a single environment, without depending on emails, calls or reports.
- Data connected to operation: The portal displays the same information that Staff Global Group uses to manage the service, updated in real time.
- Monitoring of the selection process: consultation of the candidate pipeline directly from the ATS, with the updated status of each process.
- Equipment control in the field: visibility of active workers, their position, training status and validation of qualification before the start of service.
- Centralized document management: access to digitally signed contracts, CPDs and campaign documentation, with complete organization and traceability.
- Integrated financial management: consultation of budgets, invoices and financial documentation without depending on the email or the accounts team.
- Integration with BI: Export activity and campaign data to Power BI and Microsoft Fabric to work in the client’s common environments.
- More value of account equipment: By reducing requests for information, the team can focus on strategic advice, service optimization and results.
- Less complications, more efficiency: Proprietary technology that automates operational management so people focus on higher-value tasks.
Frequently Asked Questions about Service Outsourcing with Staff Global Group
What Benefits Do Staff Global Group’s Outsourcing Services Offer?
Outsourcing human resources with Staff Global Group offers several advantages. These include:
/ Specialisation: Access to professionals specialised in talent management, recruitment, selection, training and staff development. These experts bring knowledge and experience that improve the efficiency and quality of human-capital processes.
/ Cost reduction: It helps reduce your company’s operating costs. It also removes the need to invest in infrastructure to manage human resources.
/ Flexibility and scalability: We provide flexibility by allowing the company to adjust team size according to business needs. During periods of higher demand, more external human resources can be added, while in quieter periods they can be reduced or removed.
/ Focus on Core Business: The company can focus on its main activity, its “Core Business”. By freeing up time and resources, more attention can be devoted to key areas such as product development, process improvement or customer service.
/ Access to technology and best practices: Staff Global Group uses advanced tools and technologies to manage human capital efficiently.
What Is End-to-End Outsourcing and Why Does Staff Global Group Define Itself as Integral Outsourcing Services?
At our company, we offer ‘Integral Outsourcing Services’, meaning we provide comprehensive outsourcing solutions covering all areas of human resources and functions such as strategic planning, creativity, production and all related services not only those linked to staff, but also to the actions carried out through people.
Our services include recruitment and selection, personnel administration, benefits management, training and development, time and attendance administration and payroll management, among others. Our end-to-end approach means the value chain lies in value-added services across each of our specialist areas.
By choosing our end-to-end outsourcing services, companies can rely on us to efficiently manage all activities related to human resources and their sales and marketing actions, allowing them to focus on their Core Business and maximise productivity and efficiency.
Why Does Staff Global Group Consider Its Business Model Unique?
At Staff Global Group, we consider ourselves a group with a unique business model for several reasons:
- We have specialists in the five business areas in which we operate, and no other group combines the same areas of specialisation that we do.
- We offer an end-to-end service model covering everything from strategic planning to operational execution.
- Our management teams are trained in each area and work collaboratively to provide innovative and creative solutions to our clients.
- Our coverage across Iberia enables us to meet our clients’ needs efficiently and promptly.
- We are present in different strategic locations, giving us in-depth market knowledge and allowing us to adapt to the particularities of each region.
- Our focus on technology sets us apart. We use advanced technology tools to optimise our processes and provide a more efficient, personalised service. We continuously update our tools and adopt new technologies to remain at the forefront of the industry.
Why Is Staff Global Group a Group with Iberian Coverage?
At Staff Global Group, we respond to client needs with truly comprehensive, “capillary” coverage across Iberia. We are proud to be an Iberian group covering the whole of Spain and Portugal.
We have a solid structure made up of three main offices and Small Offices or Home Offices, as well as strategically located warehouses in the major cities of both countries.
We also operate in Andorra and Southern Europe for some of our main clients.
This broad coverage allows us to provide a close, local service to our clients. Our structure is designed to deliver personalised support adapted to the specific needs of each region.
We work closely with our clients to understand their requirements and provide solutions tailored to local needs.
Our office and SO-HO structure allows us to be present whenever and wherever needed, facilitating the coordination and management of more than 30,000 hires each year.
We have a team of more than 120 highly trained and committed people dedicated to ensuring excellence in our services.
What Is Staff Global Group’s Main Strength?
Staff Global Group’s main strength lies in having a highly experienced client management and back-office team with extensive knowledge across different sectors, channels and environments.
Our professionals have worked for leading clients in each sector and gained experience across multiple projects, enabling us to understand each client’s specific needs and adapt effectively to different contexts.
We provide strategic vision and the ability to anticipate the challenges and opportunities that may arise in each project.
We have a broad network of contacts and partners, giving us access to additional resources and knowledge to provide end-to-end solutions to our clients.
In short, Staff Global Group’s main strength lies in the experience of our team.
How Closely Is Staff Global Group Aligned with the Sustainable Development Goals and the 2030 Agenda?
We understood our role in society a long time ago and believe that every decision we make across our value chain impacts people’s lives.
Aligned with our clients’ values and social responsibility, we are committed to the SDGs and are signatories to the United Nations Global Compact.
Which Clients Does Staff Global Group Work with, or Has It Worked with, across Its Service Areas?
Staff Global Group has accumulated sector and multi-environment experience working with leading companies and organisations in their markets, including Diageo, Telefónica, Movistar+, Fira de Barcelona, Sagrada Familia, Gran Via 2, Coca-Cola, Ajuntament de Barcelona and Asics, among others.
Under What Legal Arrangement Does Staff Global Group Make Outsourcing Hires?
Depending on the needs of the project, Staff Global Group can provide hiring through an outsourcing company model or as a Temporary Employment Agency.
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